Exchange and Returns Policy

Exchange and Returns

The return must be shipped back within 14 days of the order’s delivery date.

If it's been more than 14 days since your purchase was delivered, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, the “Product Authencity Tag” must be attached with the plastic security seal intact.

Returned items must be unused and with all original product tags attached, accessories and packaging.

Products must be returned in their original undamaged boxes.

Several types of goods are exempt from being returned:

Customized products

Gift cards

Situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery

Return request

To complete the return visit the page and follow the instructions indicated.

Return Shipping

To return your product, you should ship it to the following address:

BEAR s.r.l. - Via Busta, 9/3 - 31030 Altivole (TV) Italy

The shipping costs for returning the product will be at your expense.

If you want to use the return label provided by the Company to return the product, you will not be required to pay the return costs directly to the courier.

Instead, the Company will pay these costs and deduct them from the refund due to you.

If, on the other hand, you choose not to use the return label and the courier indicated by the Company, you will be required to pay all the relative shipping costs directly.

If you are shipping an item over € 75,00, you should consider using a trackable shipping service or purchasing shipping insurance.

Return Shipping from Italy

€ 5,00 

Return Shipping from the European Community (EC)

€ 10,00

Items on sale (if applicable)

Only regular priced items may be refunded, unfortunately items on sale cannot be refunded.


We only replace items if they are defective / damaged, or for size changes with the same SKU.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Latest update: April 21, 2021